Customer first: Personalization in the customer care journey

The main features

Customer autonomy: All communication channels are available Instead of looking at each individual communication channel separately, the dialog with the customer is automated on all "channels". 

Seamless integration into the call center landscape & optimization Existing call center infrastructure can be seamlessly integrated and at the same time optimized to new performance standards.


Cost reduction through the automation of routine tasks 24/7 The work of the call center agents is made considerably easier by the use of intelligent automation.

Full back-end integration connectAI enables the optimal connection of back-end components and third-party applications.


Full learning ability Due to the use of "strong AI" the solution is far ahead of other systems in terms of logical thinking, learning ability and communication.

Best of Breed AI elements connectAI

ensures access to the best currently available tools for speech, text and document recognition.


Ease of use for the customer, also predictive.

The solution can also predict the next concerns and provide answers as a precautionary measure.

Intelligent combination of customer data

connectAI is based on the business logic of the German energy industry and uses the right data from the right back-end systems at the right time.

 


Fast provision of data

The consistent and intelligent use of APIs provides a lean solution with the highest performance.

 

Fast provision of data

The consistent and intelligent use of APIs provides a lean solution with the highest performance.