We use AI to drive your customer satisfaction, reduce churn and enhance your customers' experience...
A continuously expanding and self-learning platform for proactive, personalised and automated customer care on all communication channels. All customers are given the autonomy to handle their requests and needs individually, proactively and efficiently on the communication channel of their choice and at any time.
...on any communication channel.
Through our fully integrated, self-learning and self-expanding platform, you achieve unprecedented service levels with your customers.
ANY COMMUNICATION CHANNEL
AI-supported communication with customers on all possible channels today: voice assistants, e-mail, chat, messaging, document scans.
FULLY INTEGRATED IN THE ENERGY UTILITY`S BACK-END
Out-of-the-box integration for all common IT systems (ERP, CRM, etc.) of energy providers. Fully integrated add-ons make retraining or upgrading agents unnecessary.
AUTONOMOUS PROCESSING OF CUSTOMER CASES
Independent processing of common customer cases. Channel-specific adaptation of the wizard's answers: Possible provision of targeted content for different target groups by Energy Utilities.
SME SCENARIOS
Problem-free use in small EVUs without technical staff through standardized integration into existing systems and learning processing of customer concerns.
STANDARDISATION
Rapid introduction of innovation in Energy Utility production environments. Reduced time to value creation and reduced risk for ongoing operations, regardless of the size of the company.
ENTERPRISE / COMPLEX SCENARIOS
Our enterprise automation platform for customer service scales for large application scenarios without taking up a lot of space. It can be used by account managers as well as managers.
All inbound customer care channels handled through one platform.
Sophisticated artificial intelligence and machine learning algorithms create digital assistants that
Enabling support for our customers' customers through call center automation, chat, email processing, letter recognition, etc.
connectAI serves the customer, analyses behaviour and predicts next actions.
Faster service to the customer
ConnectAI solutions include comprehensive, intuitive machine learning tools with automated functions that lead to better recommendations for faster and smarter decisions.
Analysis of the customer situation
Insights into the customer situation and developing new interest trends can be automatically extracted
from the customer profile.
Prediction of customer needs
Based on the analysis of the customer situation, it can be derived which steps the customer should consider next.
Standard use cases - now fully automated.
The customer decides the means of communication.
 |
) ) ) ) ) |
Plenty of preconfigured Energy Utility use cases.
METER DATA SUBMISSION
CHANGE OF PAYMENT SCHEDULES
MOVE
CHANGES IN BANKING DATA
CHANGES OF TARIFFS
The Founders-Team
pursues the vision of improving customer communication with the help of artificial intelligence.
GEORGIOS GERGIANAKIS
Co-Founder & CEO
NUNE ISABEKYAN
Co-Founder & CTO
Innovation born in Germany
connectAI is a state-of-the-art omnichannel solution that focuses on providing intelligent conversation support for customers of large companies.
Based in Germany, we are a digital, technological, highly innovative, international company that offers a B2B solution.
Our sophisticated artificial intelligence and machine learning algorithms create digital assistants that support our clients' customers through call center automation, chat, email processing, letter recognition, etc.
The created digital assistants are constantly learning on the job and getting better. We connect multiple channels for customers and offer them AI support.
Partner
Interested in becoming a partner? Contact us!
Contact us!
Do you have questions? Leave a message and we'll get back to you within 24 hours.
Contact us anytime
We will gladly answer your questions. Please feel free to contact us!
Contact information
ADDRESS: connectAI GmbH
Kurfürstendamm 21 10719 Berlin
PHONE: + 49 160 742 7477
EMAIL: contact@connectai.de
HOURS: Monday - Thursday: 9 a.m. - 6 p.m.
A continuously learning platform for proactive, personalized and automated customer care on all communication channels. Customers are given the autonomy to deal with their concerns and needs individually, proactively and efficiently at any time on the communication channel of their choice.
