We use AI to drive your customer satisfaction, reduce churn and enhance your customers' experience...

A continuously expanding and self-learning platform for proactive, personalised and automated customer care on all communication channels. All customers are given the autonomy to handle their requests and needs individually, proactively and efficiently on the communication channel of their choice and at any time. 

...on any communication channel. 



Through our fully integrated, self-learning and self-expanding platform, you achieve unprecedented service levels with your customers.

ANY COMMUNICATION CHANNEL

AI-supported communication with customers on all possible channels today: voice assistants, e-mail, chat, messaging, document scans.

FULLY INTEGRATED IN THE ENERGY UTILITY`S BACK-END

Out-of-the-box integration for all common IT systems (ERP, CRM, etc.) of energy providers. Fully integrated add-ons make retraining or upgrading agents unnecessary.

AUTONOMOUS PROCESSING OF CUSTOMER CASES

Independent processing of common customer cases. Channel-specific adaptation of the wizard's answers: Possible provision of targeted content for different target groups by Energy Utilities.


SME SCENARIOS

Problem-free use in small EVUs without technical staff through standardized integration into existing systems and learning processing of customer concerns.

STANDARDISATION

Rapid introduction of innovation in Energy Utility production environments. Reduced time to value creation and reduced risk for ongoing operations, regardless of the size of the company.

ENTERPRISE / COMPLEX  SCENARIOS

Our enterprise automation platform for customer service scales for large application scenarios without taking up a lot of space. It can be used by account managers as well as managers.


All inbound customer care channels handled through one platform.

Sophisticated artificial intelligence and machine learning algorithms create digital assistants that

Enabling support for our customers' customers through call center automation, chat, email processing, letter recognition, etc. 

connectAI serves the customer, analyses behaviour and predicts next actions.

Faster service to the customer

ConnectAI solutions include comprehensive, intuitive machine learning tools with automated functions that lead to better recommendations for faster and smarter decisions.

Analysis of the customer situation

Insights into the customer situation and developing new interest trends can be automatically extracted from the            customer profile.

Prediction of customer needs

Based on the analysis of the customer situation, it can be derived which steps the customer should consider next.


Standard use cases - now fully automated.

The customer decides the means of communication.











Plenty of preconfigured Energy Utility use cases. 

 

METER DATA SUBMISSION

 

CHANGE OF PAYMENT SCHEDULES


 

 MOVE

 

CHANGES IN BANKING DATA

 

CHANGES OF TARIFFS


The Founders-Team

pursues the vision of improving customer communication with the help of artificial intelligence. 

 

GEORGIOS GERGIANAKIS

Co-Founder & CEO

NUNE ISABEKYAN

Co-Founder & CTO


Innovation born in Germany

connectAI is a state-of-the-art omnichannel solution that focuses on providing intelligent conversation support for customers of large companies.

Based in Germany, we are a digital, technological, highly innovative, international company that offers a B2B solution.

Our sophisticated artificial intelligence and machine learning algorithms create digital assistants that support our clients' customers through call center automation, chat, email                                    processing, letter recognition, etc.

The created digital assistants are constantly learning on the job and getting better. We connect multiple channels for customers and offer them AI support.


Partner

Interested in becoming a partner? Contact us!

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Contact us anytime

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Contact information

ADDRESS:  connectAI GmbH

Kurfürstendamm 21 10719 Berlin

 

PHONE:   + 49 160 742 7477

 

EMAIL:    contact@connectai.de

 

HOURS:   Monday - Thursday: 9 a.m. - 6 p.m.

 

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